General Questions

Q: What makes Perfect Platinum Hair and Ladon Wigs different from other brands?

A: We pride ourselves on offering premium-quality, long-lasting, and ethically sourced hair extensions and wigs. Our products are carefully selected to provide a natural look, minimal shedding, and long wear for all hair types.

Q: Are your hair extensions and wigs 100% human hair?

A: Yes! We offer 100% virgin and raw human hair with no synthetic fibers. Our hair is carefully sourced to ensure softness, durability, and versatility for styling, coloring, and customization.

Q: How long does the hair last?

A: With proper care, our hair extensions can last 1-3 years, and Ladon Wigs can last over a year depending on usage and maintenance.

Ordering & Payment

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and other secure payment options listed at checkout.

Q: Can I modify or cancel my order after placing it?

A: No. Once an order is placed, it cannot be modified or canceled, as we begin processing immediately.

Q: Do you offer refunds or exchanges?

A: No, all sales are final. We do not offer refunds or exchanges, so please carefully review your order before purchasing.

Q: What if I receive the wrong item or a defective product?

A: If you receive a wrong or defective product, please contact us within 24 hours of delivery with your order details and photos of the issue. We will review the claim and provide a resolution at our discretion.

Shipping & Delivery

Q: How long does shipping take?

A: Our standard processing time is 7-14 days, and shipping time varies based on your selected method:

• Standard Shipping: 7-14 days

• Express Shipping: 1-2 days

Q: Do you offer international shipping?

A: Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.

Q: What happens if my package is lost or stolen?

A: Once an order has shipped, we are not responsible for lost, stolen, or delayed packages. If your package is marked as “delivered” but you haven’t received it, please contact the shipping carrier to file a claim.

Hair & Wig Care

Q: Can I color or bleach my hair extensions or wig?

A: Yes! Our hair can be dyed, bleached, and styled, but we recommend professional coloring to prevent damage. Over-processing may shorten the lifespan of the hair.

Q: How should I wash and maintain my hair extensions or wig?

A: Follow these tips for long-lasting hair:
✔ Use sulfate-free shampoo & conditioner
✔ Wash in lukewarm water & let hair air dry
✔ Avoid excessive heat styling to maintain hair integrity
✔ Store wigs on a mannequin head or silk bag when not in use

Q: Can I use heat styling tools on the hair?

A: Yes! You can use flat irons, curling wands, and blow dryers, but always apply a heat protectant to prevent damage.

Q: How often should I wash my wig?

A: If worn daily, wash your wig every 2-3 weeks using gentle shampoo and conditioner. Avoid over-washing to maintain longevity.

Custom Wigs & Services

Q: Do you offer custom wig orders?

A: Yes! We provide custom wig services tailored to your desired style, length, and texture. Please allow additional processing time for custom orders.

Q: Do your wigs come pre-styled?

A: Some wigs come pre-plucked with a natural hairline, but additional styling may be needed depending on your preference.

Q: Do you offer wig installation services?

A: No, we do not offer installation services, but we recommend professional wig stylists for the best results.

Returns, Exchanges & Warranty

Q: Can I return or exchange my hair or wig?

A: No. All sales are final. Due to hygiene reasons, we do not accept returns or exchanges.

Q: What if my wig or extensions start shedding?

A: Some shedding is normal, but excessive shedding may be due to improper care or over-processing. Follow our hair care guide to maintain quality.

Q: Do you offer a warranty on hair or wigs?

A: No, we do not offer warranties. However, we guarantee high-quality, long-lasting products that are inspected before shipping.

Contact & Customer Support

Q: How can I contact customer support?

A: You can reach us at Shemeka5039@gmail.com or via our website’s contact form. Our support team is available Monday-Saturday 8:30 AM-7:00 PM EST.

Q: Where can I follow you for updates and promotions?

A: Follow us on #PPhair for exclusive discounts, hair care tips, and new product launches!