Perfect Platinum Compliance

Perfect Platinum Hair Company

Refund Policy

At Perfect Platinum Hair Company, we take pride in providing high-quality hair extensions and products to our valued customers. Due to the nature of our products and hygiene standards, all sales are final.

No Refunds or Exchanges

We do not offer refunds or exchanges on any products once an order has been placed. Please ensure that you review your order carefully before completing your purchase.

Order Issues & Quality Assurance

  • We thoroughly inspect all products before shipment to ensure they meet our quality standards.

  • If you receive a defective or incorrect item, you must contact us within 24 hours of delivery with your order details and clear photos of the issue. We will review the claim and provide a resolution at our discretion.

Cancellations & Modifications

  • Once an order has been placed, it cannot be canceled or modified as processing begins immediately.

By purchasing from Perfect Platinum Hair Company, you agree to this policy. If you have any questions or concerns, please contact our customer support team before placing your order.

Terms of Service

These Terms of Service govern your use of our website, products, and services. By purchasing from us, you agree to abide by the following terms and conditions.

1. General Terms

  • By accessing and using our website, you agree to comply with these Terms of Service.

  • We reserve the right to modify, update, or change these terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

2. Product Information & Disclaimer

  • All hair extensions, wigs, and related products are sold as-is, and we make no warranties beyond those stated on our website.

  • Due to the natural variation of human hair, products may differ slightly in color, texture, or length from the images displayed on our website.

  • We do not guarantee the lifespan of our products as longevity depends on proper care and maintenance by the customer.

  • Chemical processing, excessive heat, improper installation, or neglect may shorten the lifespan of the hair. We are not responsible for damage caused by improper use.

3. Orders & Payment

  • All orders must be paid in full before processing and shipment.

  • We accept payments through our secure payment system. We do not store or have access to customers' payment information.

  • Prices are subject to change without prior notice.

4. No Refunds & No Exchanges Policy

  • All sales are final. We do not offer refunds, returns, or exchanges on any products once an order has been placed.

  • Please review your order carefully before checkout to ensure accuracy.

5. Order Processing & Shipping

  • Orders are processed within our specified timeframes, as stated on our website. Processing times may vary during peak seasons or sales events.

  • We are not responsible for delays due to shipping carriers, customs processing, or incorrect shipping addresses provided by the customer.

  • Once an order has shipped, we cannot make changes to the delivery details.

6. Lost, Stolen, or Damaged Packages

  • Once an order is shipped, Perfect Platinum Hair Company is not responsible for lost, stolen, or delayed packages.

  • If a package is marked as “delivered” but not received, please contact the shipping carrier to file a claim.

  • If an item arrives damaged, you must notify us within 24 hours of delivery with photo evidence for review.

7. Hair Care & Maintenance

  • To ensure the longevity of your hair extensions and wigs, we recommend proper care as outlined in our Hair Care Guide provided with your order or on our website.

  • We are not responsible for damage due to improper care, chemical treatments, or unauthorized alterations.

8. Intellectual Property & Website Use

  • All content, images, and designs on our website are the exclusive property of Perfect Platinum Hair Company and may not be copied, reproduced, or distributed without written consent.

  • Any misuse or unauthorized use of our website, products, or branding may result in legal action.

9. Limitation of Liability

  • Perfect Platinum Hair Company is not liable for any personal injury, allergic reaction, or damage caused by the use of our products.

  • Our products should be used according to the recommended guidelines provided.

10. Contact Information

Email: Perfectplatinumhs@gmail.com
Website: Pefectplatinumhairco.com

Privacy Policy

Perfect Platinum Hair Company (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

a. Personal Information

When you place an order or register on our site, we may collect the following personal details:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party payment providers)

b. Non-Personal Information

We may also collect non-personal data such as:

  • Browser type and device information

  • IP address and location data

  • Website usage analytics (e.g., pages visited, time spent on site)

2. How We Use Your Information

We collect your data to:

  • Process and fulfill your orders

  • Communicate with you regarding purchases, shipping, and promotions

  • Improve our website experience and customer service

  • Prevent fraud and enhance security

  • Comply with legal requirements

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

We use secure payment processors (e.g., PayPal, Stripe) to handle transactions. Your payment details are not stored on our servers and are processed through encrypted third-party payment gateways.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, track website traffic, and personalize content. You can disable cookies in your browser settings, but doing so may impact website functionality.

5. Third-Party Services

We may use third-party tools (e.g., Google Analytics, email marketing platforms) to improve our services. These providers have their own privacy policies governing how they handle data.

6. Data Protection & Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security.

7. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal and transactional obligations)

  • Opt out of marketing emails at any time by clicking “unsubscribe”

To exercise these rights, contact us at Perfectplatinumhs@gmail.com.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

📧 Email: Perfectplatinumhs@gmail.com
🌐 Website: Perfectplatinumhairco.com

Using our website and services, you acknowledge that you have read and agreed to this Privacy Policy.